The future of the NZ Relay Service
MBIE is consulting on the future of the NZ Relay Service, which supports accessible phone and video communication.
- Closing date
- 20 July 2026
- Added to Civics
- 29 June 2026
- Source category
- Public service
- Last checked
- 29 June 2026
Closes in 21 days
Plain-English summary
Ministry of Business, Innovation, and Employment is consulting on the future of the NZ Relay Service.
The service supports people who are Deaf, hard of hearing, deafblind or speech-impaired to communicate with others using phone or video relay options. This consultation is most relevant to current users, their families and carers, accessibility advocates, interpreters, service providers and telecommunications organisations.
Why it matters
The NZ Relay Service helps people who are Deaf, hard of hearing, deafblind or speech-impaired communicate by phone or video.
Decisions about the service can affect accessibility, reliability, cost and the types of relay support available in future.
Who may care
- NZ Relay users, disabled people, families, carers and accessibility advocates
- Interpreters, disability service providers, telecommunications providers and organisations that rely on accessible phone services
How to make a submission
- Read MBIE's official consultation material about the future of the NZ Relay Service.
- Submit feedback through the official consultation page before the closing date.
Disclaimer
Civics.nz is an independent plain-English guide and is not an official government website. Always check the official source before making a submission.